I just got a new cell phone, last May. It did not hold a charge well, so in August I went in and they promised to send a replacement. They sent me a replacement all right - but with no battery or back plate. I had to use my existing battery and back plate. Hmmm, wasn't charging part of the problem here? Isn't the battery the piece involved with charging? But hey, what do I know.
So now I have a phone that has a back plate of a different shade. Plus it still doesn't keep a charge. Last weekend, my husband and I both charged our same model phones, then left them both on all night. His was still fully charged in the morning; mine was dead. There's scientific proof!
So back to the store. They need to test it for 1 1/2 hours. So I come back a little shy of that and wait on line to pick up my phone. They claimed to have had the phone on a call for 1 1/2 hours and it dropped two bars of power, so it's ok, per them. Huh? I wasn't gone for 1 1/2 hours, but I won't quibble over minutes, there are bigger fish to fry here. I pleasantly asked the young lady what this phone was rated for on standby time.
YL: "200 hours."
Me: "Well, my phone only lasts 12 hours, so there must be a problem."
YL: "No, your phone is fine. The battery life depends on the phone options."
Me: "Hmmm - I have the same options my husband has, but his phone held the charge overnight while mine died."
YL: "Well, color phones use more power."
Me: "Ok, is the 200 hour rating for this particular phone?"
YL: "Oh yes, it is."
Me: "Does this particular phone come in a black & white version?"
YL: "Oh no, just color."
Me: "Sooo maybe I can assume the 200 hour standby rating is for this phone, in color?"
At this point, the young lady excused herself to go into the back room to talk to the supervisor. She comes back saying "We can give you a new battery, but you'll have to wait 20 minutes." Great, I'll be back.
So now I just have the back panel that is a different shade than the rest of my phone. I can live with that.