Friday, February 09, 2007

How Many Repair Guys Does It Take to Change a LIGHTBULB? PART 2

This is the continuing sad saga of replacing the lightbulb in our KitchenAid microwave. This Saturday was to be the day. I called the factory service center yesterday to confirm the repair appointment. The very nice customer service lady offered to check on the bulb status. She found out it had been on back order until February 7th and was just shipped out on the 8th. It would take 4-5 days to arrive. If you quickly do the math, as I did, you will realize that this would lead to a third instance of a repairman coming to install the lightbulb - without the lightbulb.

So the appointment was rescheduled for February 17th. Although now, instead of a "first thing in the morning appointment" it is an "anytime between 8 and 5" appointment.

Just thought you would like to know. Sigh.

Part 3 to follow . . .

18 comments:

Dr.John said...

My wife was just asking how that turned out as we have trouble with a refigerator light that won't go in. Now I can tell her it like a Soap Opera and the plot line hasn't played out yet.

Mark said...

And the saga continues, ugh!

MamaLee said...

Oh my. I 100% feel your pain. How did I KNOW you were going to say this...

And by the way, Hubby and I are now pricing new freeking DISHWASHERS.

Gotta love modern technology...

Ordinary Janet said...

better make sure the batteries in the video camera are charged up!

Just wondering-what's so special about that freakin' lightbulb? Is it a special size, shape, or what?

Tuesday Girl said...

My husband has not replaced the microwave or refrigerator light in avoer one year. I want to strangle him and now I am jsut going to gdo it myself.

QUASAR9 said...

You have the patience of a Saint

But tell me Sunflower what does a microwave need a light for, so that you can see the food gurggling and spluttering before you open the door?

I'm looking forward to the YouTube video of the third repairman

"Angeldust" said...

Hope you are keeping well - thinking about ya...

"Angeldust" said...

PS.:
I'll look into that "bi***g" site.
It was started by a guy you could not close his AOL? account...
It musc=hroomed into a huge deal fro complaints from all over the US.

I am very sorry to read it is attaeched to an oven... what about contacting the builder?
Would they have a warranty of some sort?

Bless your patience!

Jackie said...

Sunflower, you ARE a patient woman! I'll lend you T if you'd like...he is NOT. :-) He has a temper and he doesn't tolerate too much jacking around. I've always heard you catch more flies with honey...but his way gets results - fast. lol

Kat Campbell said...

Oh my, you should send this saga to consumer reports! I feel for ya Sunflower.

The Rev. Dr. Kate said...

All I can think about is Richard III "My Kingdom for a horse!" except in your case, it's a light bulb. By such small things are the fates of nations and kitchens forever changed!

david santos said...

Helo!
it`s all good
tank you

CreekHiker said...

Sunflower, Hang in there. My mom went through with something similar ordering a fridge from Sears. It was a nightmare...4 fridges in a month! Just stay on top of them and GOOD LUCK! Holly

Sunflower Optimism said...

Dr. John, I hope this soap opera doesn't have too many more installments! I can send the repairmen over to fix your fridge light ;-)

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Yes Mark - unbelievable, huh?

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Yippee a NEW - and hopefully working - dishwasher for MamaLeee!

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Janet, I don't think the lightbulb is special (although for $36 it SHOULD be!) The repairman has to pull the microwave out of the wall oven unit to replace the lightbulb.

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Hey Tuesday Girl, thanks for visiting! Believe me, if I could have changed the bulb, I would have. . .but here we are three visits and $175 later. . . I'll be changing this one, next time!

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Hi Quasar9 - patience of a saint, I don't know - just not many options available. Customer service really doesn't give a hoot if I jump up and down and yell and scream.

I like the light because sometimes I pull things out ahead of time if it's getting too crispy (it has a quartz element too, which browns.) I should have gone with something BASIC! That'll teach me.

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Thanks for stopping by Angeldust! How's the jewelry coming along? If you could get me that web site - well, I would certainly use it! No, sadly, it's four years old - all warranties are expired.

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You know Jackie - I would yell and scream if I thought it would do any good. These people - including 2 levels of supervisors really don't care. T is welcome to try!

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Thanks Kat - I certainly need to send this somewhere! How about "A Book of Warnings" - compiled run-ins with customer service.

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Rev. Kate - horse, lightbulb - I'll take ANYTHING at this point!

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David, thanks for reading my blog - I did visit yours, but I'm sorry, I don't understand the language - Portuguese, is it? Welcome back anytime!

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Creekhiker - how awful for your mom - glad she got one that finally worked. Sears was it, for the bum fridge? Did I ever tell you about the time they sent us three DELL computers, before we finally got one that worked? I love my current Mac!

Alastair said...

I have been reading these posts with a sense of dread, which seems to have come to fruition...

Funny though....

:-)

Desiree said...

Between 8 and 5?!!! Argh! That's just plain ridiculous!!! Good to see you are keeping your sense of humor though all of this! Do you remember the old days when service meant service...yes we didn't know how good we had it then eh? Keep the faith...

Jackie said...

Okay, I'm impatiently waiting for the rest of the story! It's the 17th - is he there yet? Huh? Huh? You will let us know right away, right!! :-)

Sunflower Optimism said...

Alastair, thanks for the visit. Sad to say, it gets worse. At this point, it's just a study in customer service. You can't make this stuff up!

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Thanks Desiree - you know inconsideration makes me so crazy, that when I ran my decorative painting business if I was going to be more than 15 minutes late I would call the client to let them know. I would have had zero business if I treated people like this.

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Yes, Jackie, posted the latest installment, just as you ordered, LOL. Thank you for sharing my pain.